How can we help you?
Services & Support
Help Center
We are here to help! Contact our Customer Care team via email at any time, and we will get back to you as soon as we can. If you are inquiring about an online order, be sure to include your order number and email address. You can also call (614) 551-0108 10am - 6pm Eastern Standard Time seven days a week. When you call us, please have your order number and email address ready.
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Below are some Frequently Asked Questions:
Order Status
- When will your order arrive?
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Returns and Exchanges
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Shipping and Delivery
- Can I ship to multiple addresses? Can I choose different shipping methods?
- What are shipping rates and options?
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Local Pickup and Local Delivery
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Managing Your Account
- Manage your personal information
- Add or manage payment methods
- Manage your email subscription preferences
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How to Sell to Spellbound Books
- What types of things does Spellbound Books buy?
- How much does Spellbound Books pay for used stuff?
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Terms and Policies
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About Spellbound Books
- About Us
- Press
- Blog
Order Status
Check Order Status
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We know you are anxious to receive your order, so we will email you as soon as it is shipped with tracking information. But if you can't wait to hear from us, you can always check the status of your order on our website. Here's how:
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If you have an account with us, log in via the link in the top right corner of any page on our site. Once you are logged in, click the profile picture at the top to go to Your Account, and select the "Orders" tab. You will be able to view all of your orders. You can also click on "Order Status" link in one of the emails we sent you about your order.
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If you don't have an account with us, click on the "Order Status" link in one of the emails we sent you about an order. That link will take you to a page with all of your order details. If you cannot find your email, please contact Spellbound Books Customer Care.
When will your order arrive?
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Total processing time for your order depends on the season, where it's being shipped to, and the shipping method you chose. Most of the time orders will ship out between 1-7 business days after purchase. See our shipping rates and delivery times table for details. If you do not receive your order within 30 days of it's shipment date, please contact our Customer Care team immediately. We are unable to refund lost orders reported to use more than 45 days after the shipment date.
Canceling an order
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We cannot cancel an order after 12 hours after purchase. This is because orders go directly to the seller and many orders are customized and prepared within minutes of recipet. However, we do make it super easy for your to return an item (see below).
Payments
We accept Visa, Mastercard, and American Express for payment. We also accept PayPal. For more information about using PayPal, please visit them here.
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We will charge your credit card as soon as you complete checkout instructions.
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You cannot combine gift cards and PayPal on a single order.
Returns and Exchanges
Returning an Item
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We always want you to be happy with your purchase, but if you're not, we will make it easy for you to return your stuff. Please see our return page for more details.
Exchanges​
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Due to the unique nature of our merchandise, we are unable to process exchanges for items that are purchased on our website. Please see our return policy if you are unhappy with your item.
Shipping and Delivery
Where's my package?
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If you have an account with us, log in via the link in the top right corner of any page on our site. Click on the Your Account page and select Orders. Then click the "Track Package" button on the Orders page. All items that ship besides if you only purchase Bookmarks and Stickers will include a tracking number. All orders are shipped either with USPS Media Mail (books only) or Priority Mail. Stickers and Bookmarks are shipped with a regular stamp through the postal service. If you do not receive it within 30 days of purchase, please contact us.
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If you don't have an account, click on the "Order Status" link in one of the emails we sent you about your order. This link will take you to a page containing your order details.
Can I ship to multiple addresses? Can I choose different shipping methods?
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Yes, you can ship to as many different addresses as you like. If you want to ship to more than one address, please contact us with specifics for each item in your checkout.
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You can also choose different shipping methods for your purchase. If you are only buying books, choose the "Books Only" option when checking out. This gives you the cheapest shipping rate. For Bookmarks & Stickers, choose the "Bookmarks & Stickers Only" option when checking out. This gives you free shipping for these items. For all other items or a mix of items, please choose the Priority Mail option.
What are shipping rates and options?
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Our shipping rates and delivery estimates are listed on our Shipping and Returns page.
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We offer several different options for shipping, including Standard (media mail) and Priority Mail. Shipping capabilities vary by item and order location.
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The total time in transit for your order depends on where it is coming from, where it is being shipped to, and the shipping method you chose. The total time in transit includes time for us to pack your order, as well as shipping time. See our shipping rates & delivery times table for details.
International Shipping​
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We do offer international shipping to most countries. You may notice that these rates are higher, but we use calculated shipping through USPS international shipping.
Local Pickup & Local Delivery
Spellbound Books offers local pickup for orders around Columbus, Ohio. To choose this as an option, use Pickup for delivery options when checking out. After we have processed your order, we will contact you via email or phone to schedule a pickup time and location (usually pickup location is in Grove City, Ohio).
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We also offer local delivery for orders. This is available for buyers who live within a 20-mile radius from Grove City, Ohio. Please choose Delivery in the shipping options at the checkout. After your order has been processed, we will contact you via email or phone to discuss a delivery time for your order. Usually, we need 2-3 business days to get this to you.
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If you need help with your order, contact our Customer Care Team or call (614) 551-0108.
Managing Your Account
Your password
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If you have forgotten your password, click on "Sign up / Log in" at the top of the page of our site. Click the "Forgot Password" link in the log in screen and follow the prompts.
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You can change your password at any time. After logging in, click your name in the upper right of any page of our site. Click the "Your Info" tab to change your password.
Log In or Create an Account
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Click the Sign Up/Log In link in the top right corner of any page on our website. Type in your email address, and create or enter your password.
Your Account page
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The Your Account page on Spellbound Books is a convenient, central location that contains all of your personal information. Your info, orders, recent searches, payment methods, and address book are all accessed from this page.
Manage Your Personal Info
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After logging in, click your name in the upper right corner of any page to go to Your Account. Choose the "Your Info" tab to manage your name, email address, email subscriptions, phone number, and your store settings.
Manage Your Orders
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After logging in, click your name in the upper right corner of any page to go to Your Account. Click on the "Orders" tab to view and manage your orders. You can:
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View details about your order
Check order status
View invoices
Track packages
Add or Manage Payment Methods
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After logging in, click your name in the upper right corner of any page to go to Your Account. Choose the "Payment Methods" tab to add, update, or delete your credit cards.
Add or Manage Addresses
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After logging in, click your name in the upper right corner of any page to go to Your Account. Choose the "Address Book" to add, modify, or delete shipping and billing addresses.
Manage Your Email Subscription Preferences
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When you sign up for the Spellbound Books mailing list, you'll be subscribed to receive occasional discount offers and coupons. Newsletter subscriber benefits include valuable money-saving coupons, alerts about sales, author events, new blog posts, and more bookish fun.
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If you are already on the mailing list and feel that you have not been receiving any communications from us, please make sure Your Account information is up-to-date.
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You can opt-out or customize your communication preferences via any link of an email we send you.
How to Sell to Spellbound Books
What Types of Things Does Spellbound Books Buy?​
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We buy books, of course; hardbacks, paperbacks, new or old, fiction, non-fiction, and textbooks. We also love audiobooks, e-readers, collectibles and ephemera.
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Find out everything about how to sell us your books.
How much does Spellbound Books pay for used stuff?​
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It depends on what you have. While we can't make estimates over the phone or via mail or email, we can tell you that recent bestsellers and collectibles usually fetch the most. But we will make you a cash offer for whatever you bring.
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Get the scoop on how to sell us your books and other stuff.
Where to take your stuff?​
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To set up an appointment to sell your books - please call (614) 551-0108 Monday - Friday between the hours of 10am - 6pm EST.