Let's all take a big sigh of relief.
Shipping and Handling & Returns
Money-back guarantee
We guarantee the condition of every item as it is described on our website. If you are not satisfied that your item is as described, please contact us and we will issue you a refund. Check out our return policy.
Fraud guarantee
In general, under U.S. federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable, Spellbound Books will pay the entire amount, up to the full $50, so long as (1) you have notified your credit card company in accordance with their reporting procedures; (2) the unauthorized used of your credit card resulting from no cause of your own; and (3) the loss resulted from purchases made at Spellbound Books while using our servers.
Secure shopping
We guarantee that shopping with Spellbound Books is safe. We take a number of steps to help ensure the safety of your account and maintain the safety of your credit card and personal information when shopping here. If unauthorized or fraudulent charges are ever made, you will not have to pay for them. We promise. For details about our fraud guarantee, please keep reading below.
​
To ensure your information is safely guarded, we use Secure Sockets Layer (SSL) technology. When giving your credit card number, SSL encrypts all personal information, including your card number, name, and address.
​
There are also some things you can do to protect your account.
Manage your password
Choose your password carefully. And don't use the same password for multiple accounts online. For more on managing your account password, check our Help Center.
Keep your account info safe
You should never provide payment information directly to a third-party seller, your order will be processed through Spellbound Books. When contacting Spellbound Books via email or through any web-based forms, do not include your credit card number or any other financial information, as the email will not be encrypted and is, therefore, not secure.
Beware of spoof emails
A spoof (or fake) email is simply an email that appears to be from a legitimate organization, such as Spellbound Books, but isn't. These emails will ask you to log in to your account and update your details using a link they've provided. They may even look authentic. But what may have happened is that you have provided your account details to a thief or a scammer. All emails we send to our subscribers are delivered through an authorized third party working on behalf of Spellbound Books. Sometimes these email communications include links to offers, such as coupons or giveaways. These links may appear as a URL other than Spellbound Books, but will quickly redirect your to the appropriate page on Spellbound Books or other web domains owned by Spellbound Books.
Check the web address
You can check to make sure your connection is secure by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."